glassRUN Advantages
A Private B2B Store Advantage - as opposed to a public eCommerce platform. On a generic eCommerce platform you are competing for brand space and your customers have a shared experience. The glassRUN B2B Store gives you a dedicated digital presence with your customer. This gives you the ability to own, influence and enhance customer experience.
“Our customers use the glassRUN platform to setup dedicated B2B stores which gives them a distinct advantage over the competition”
Grow your sales and increase your market share.
The “First Time Right” Advantage - the ubiquitous automation capabilities of glassRUN means that you can embed stock availability, credit validation, pricing, promotion and fulfilment rules so that every order that your customers place and every invoice that you generate is First Time Right.
“Our customers have significantly reduced their order and invoicing processing time from a few days to a few secs by completing eliminating manual error prone processes and replacing them with intelligent glassRUN automation.”
Shrink the Order to Cash cycle.
The Customer Satisfaction Advantage - with glassRUN your customers get a simple & easy mobile app to browse catalogues, place orders, track deliveries and provide feedback. The self-service features in the app reduce unnecessary touch points between your customers and your customer service teams. This frees up your teams to engage your customers more meaningfully and speedily.
"We have examples in our install base where customer complaints have been reduced by 100% and customer satisfaction has increased by 300%."
Retain and Nurture your Customers.
The “Same Day Delivery” Advantage – efficiencies gained in order processing time coupled with the glassRUN Delivery Automation functions will give you the capability to execute On-Time-In-Full Same Day deliveries.
“Our customers have achieved significant efficiencies in their logistics and warehouse processes. Some of them have optimised their fleet by up to 33% , while others have maximised their daily vehicle loads.”
Get your brands on those shelves in the fastest possible time.
The “Single Version of the Truth” Advantage – glassRUN seamless integrates with enterprise systems. This ensures integrity of data and uniformity of processes across the value chain.
“glassRUN has been successful deployed with integration to enterprise grade ERP, CRM and Data Analytics platforms”
Extend the reach & effectiveness of your enterprise systems to your marketplace.
glassRUN Core Functions
DIGITAL CONTROL TOWER
A 360 degree real-time view across the value chain. An invaluable digital asset for your customer service, logistics and S&OP teams to gain visibility across the entire distribution network. The Digital Control Tower:
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Enables end-to-end track & trace.
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Is a central repository of all electronic documents.
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Captures a complete chronology of events through an accurate geo-stamped digital audit trail.
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Allows for management by exception through a configurable “Traffic Light” system.
ORDER AUTOMATION
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Allow easy order creation through a glassRUN Order Management portal or mobile app.
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Automate rules & validations such as credit limits, stock availability with real-time integration to ERP.
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Setup automated workflows based on order approval processes.
ORDER TRACKING
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Track all orders in the system in real-time through the glassRUN Digital Control Tower.
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Allow your customers to easily track their orders in real-time through the glassRUN Customer App.
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Collect instant feedback from your customers and engage with them digitally through the glassRUN Customer App.
ORDER SCHEDULING
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Automate notifications to manufacturing, warehouse and transportation with accurate order details.
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Allow easy scheduling of delivery orders.
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Optimize loads, maximize loading bay capacities and minimize truck resident time.
ORDER FULFILLMENT
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Digital Handshakes throughout the process for accurate digital trail.
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“Over-the-air” management of goods in transit.
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Digital "Sign On Glass".
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Returns Management.
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Payment Gateway.
